My GMA SHRM Toolbox

HR Metrics that Matter — Gauging HR’s Success and Demonstrating Its Value

Moderated by Jeffrey Russell, co-director of Russell Consulting, Inc
John Komosa, COO, The QTI Group
- M. Bernadette “Bernie” Stoudt , VP of Human Resources, Parts Now
- Lee Wiersma, VP Human Resources, Executive VP and Chief Human Resources Officer, UW Credit Union
- Terri Pepper and Tammy Conom, PHR, Business Analysts, Covance, Inc.


Tuesday, June 15, 2010
City Center West
Madison, WI

This program has been pre-approved by HRCI for 1.5 hours general recertification credit.

Click here for important information about HRCI pre-approval.








Presentation Description
Presenter Bios



Registration, Continental Breakfast and Networking




Location & Directions

City Center West (TDS Building)

525 Junction Road
Madison, WI

Click here for map and direction information.
City Center West (the TDS Building) is easily accessed by exiting the beltline at Old Sauk Road and turning west. Proceed to second stoplight and turn south onto Junction Road.

Park in the Parking ramp behind the building. Take parking ramp elevator to ground floor and enter building. Conference room is straight ahead.

Fees & Registration











GMA SHRM Member Online Registration

Printable / Non Member Registration

Presentation Description

Formerly known as the Wednesday In The Park, the new “My GMA SHRM Toolbox” sessions are geared to provide HR professionals at all levels an opportunity to further their learning in the core areas of Human Resources.  The Toolbox session is meant to be a facilitated & interactive discussion to assist in this learning experience.


Being able to assess the success of your HR department is crucial to ensuring that you’re focusing on the right things to achieve great HR outcomes. These same metrics may also be crucial for demonstrating HR’s value to the company’s success. In this HR Toolbox session, you’ll learn about the value of focusing on and measuring HR outcomes rather than on processes alone and you’ll learn a variety of ways to measure whether or not your department is achieving these outcomes. Specific topics to be explored in this session include:

  • The importance of focusing on HR outcomes, not just processes when measuring HR’s success.

  • The value of defining a suite of HR metrics to guide improvement and to demonstrate HR’s value.

  • Methods for linking HR outcomes to the company’s strategic outcomes to maximize HR’s perceived value.

  • Practical tools for measuring such HR outcomes as: turnover, absenteeism, cost per hire, HR expense factor, human capital value added, and so forth.

  • Creating an HR Scorecard to provide a suite of metrics for demonstrating HR’s value and then tracking these results over time.



Our Presenters -


This session will feature multiple presenters and panelists to help you learn how to make metrics matter.  First, Jeff Russell of Russell Consulting will present a 30 minute introduction to the role and importance of HR metrics that matter. He will highlight the value of shifting measures from HR processes to strategic HR outcomes and will give a variety of examples of possible HR outcome measures.

Following Jeff’s presentation, a panel of HR practitioners, including representatives from QTI, Covance and other local employers, will describe the HR metrics that they use in their organizations to gauge HR effectiveness. Each will highlight why these HR measures were chosen and describe how these measures are used to both chart HR progress and to demonstrate HR’s value in their organization.

Karla King of the Wisconsin DNR will conclude the session by leading an audience Q&A of the panel members.


John Komosa , COO, The QTI Group, Madison, WI

John Komosa, with over 20 years of human resource experience in consulting, internal human resources management and manufacturing operations, is the chief operating officer of QTI Human Resources, Inc. QTI Human Resources partners with clients to provide payroll, benefits and HR administration to over 1,500 worksite employees. John's past experience includes reward and recognition, HR planning and metrics, human resources management systems, performance management and talent management solutions. He has worked in the insurance, not-for-profit, manufacturing, distribution, printing, real estate, and construction industries. John's experience prior to joining QTI Human Resources includes managing an HR consultancy and serving as the human resources director for a regional printing and publishing company. John received a master's of business administration in management and human resources from the University of Wisconsin-Madison, and holds a bachelor's of science degree in psychology from UW-Stevens Point. He is an active member of the Society for Human Resource Management, World at Work, and National Association of Professional Employer Organizations.  John serves on the Board of Directors for the Greater Madison Society for Human Resources Management.


M. Bernadette “Bernie” Stoudt , VP of Human Resources, Parts Now, Middleton, WI

Experience in managing Human Resources, Accounting, and MIS groups have enabled Bernie to assist with the re-design of departments within her current organization as well as assist with business process projects and performance improvement programs. Strategic policy review for business improvement that affects the quality of life for employees is a focus of her HR team.
Previous experience includes Director level leadership experience with JT Packard in Verona, and Certegy Card Services in Middleton as well as 3 years with a non-profit, and 15 years as the Director of Administration for local growing businesses.
Bernie has served on non-profit and for-profit Boards as a member of both the Finance and Personnel Committees.


Lee Wiersma, Executive VP and Chief Human Resources Officer, UW Credit Union

Lee has over 20 years of Human Resources and Organizational Development experience.  During the last 10 years, he has been an executive officer at UW Credit Union.  He has held HR leadership positions in manufacturing industries prior to joining UW Credit Union.  These included Perry/Judds Printing in Baraboo, Wisconsin and Advance Transformer in Boscobel, Wisconsin.  He is a member of SHRM and is a SPHR.  He is also a member of World at Work. 


Terri Pepper, Business Analyst and Tammy Conom, PHR, Business Analyst, Covance, Inc.

As members of the Workforce Analytics team of a newly formed HR Shared Services function, Terri and Tammy’s work is focused on developing meaningful, consistent people metrics and providing analytical insight into those measures. Partnering with HR leadership, the analytics team has designed an HR Dashboard to measure the effectiveness of our people solutions in relation to our business objectives.


Jeffrey Russell, co-director of Russell Consulting, Inc., specializes in helping organizations successfully respond to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has helped organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses to achieve their goals. Jeff received his Masters in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Business School. Jeff is also an adjunct faculty member at UW Milwaukee, Green Bay, and UW Colleges.

With an emphasis on leadership, strategy, change, and performance improvement, Jeff’s teaching experience includes presentations to international audiences and clients on such topics as leading change, developing change resilience, conducting the employee-centered performance review, problem solving and decision making, understanding and influencing organizational culture, and developing strategic thinkers. People leave his seminars energized and armed with the mindset and the tools to make a difference in their own lives and in organizations. As one workshop participant recently put it: “Jeff knows his material and he is a great facilitator. His high energy and enthusiasm for the topic made this seminar a lot of fun with lots of “aha’s!” along the way. His workshop has transformed my thinking about my role as a leader in my company.”



For more information contact:

GMA SHRM Management Team
2830 Agriculture Dr.
Madison, WI 53718
(608) 204-9814
fax (608) 204-9818


Program Schedule subject to change.


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2830 Agriculture Dr.
Madison, WI 53718
(608) 204-9814
fax (608) 204-9818

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